Many people believe that the customer service they receive from the fuel card providers could be sharpened up a little. The main complaint is that when you phone up your fuel card companies to speak to someone regarding your account you end up speaking to someone in call centre who knows nothing about your account.

You often have to go into great detail about the ins and outs of your account before the person on the other end of the phone can help you. This does irritate many people who have to phone these call centres.

This is the same complaint many have about call centres for all sorts of other services. The problem is, if you service large numbers of people what is the practical solution to this problem? Some people say that you should have your own account manager to help you, but then you may find it hard to get in touch with them when you need to. This will be even more inconvenient.

Personally as long as the call centre staff can speak good English then I do not see a problem. I think the people who whinge on about call centres are simply that wingers.

Call centres are a cost effective way of servicing the fuel card customers. After all the same people who complain about fuel card call centres, would probably be the same ones who would complain if the fuel card prices went up.

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